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Managed Services Engineer in Lebanon

   

Terms of employment: full time,  nevertheless, working schedule may be dictated by the company requirements.

Anticipated start date: As soon as possible.

Location: Based in Lebanon.
Department: Managed Services
Reports to: Managed Services Manager

Job Purpose Summary


To be part of the dynamic and fastpaced managed services team, providing remote services and support for clients in Lebanon and the region.

Prerequisite

Skill requirements:

1-Education: Bachelor in Computer or Communications Engineering
2-Credentials (certificates, courses, memberships) Cisco/VMware/Microsoft Certification is a plus.
3-Experience: 0-3 years                                                                      
4-Languages: fluent in Arabic & English, French is a plus

 

Prerequisites/Special skills in the following: 

 

- Experience with VMware / Microsoft Server Environment / Storage Solutions is a plus. 
- Strong analytical and writing skills.
- Proven time management skills in a dynamic work environment.
- Ability to multi-task, be flexible and meet aggressive deadlines.
- Able to work on a fast certification track as per department needs. 


Key responsibilities and competencies:

 

- Remotely solving support and Managed Services cases for clients through remote desktop sharing (WebEx) or direct management access to the equipment
- May be called to short-term missions on premise
- Resolving tickets in a timely manner and in accordance with the clients' maintenance contracts SLA
- Writing cases reports and validating them with the Managed Services Manager
- Managing clients' cases through company CRM    

 

 


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