Customer satisfaction and safe operation is
our main concern. Throughout many years
of customer support, we were able to
improve our internal procedures and work
flow in order to increase our quality of
service for our customers. That is what
built Data Consult’s image and reputation
throughout the Middle East and North Africa.
A customer support team comprised of trained support engineers, technicians with their manager, insures this service. Their process follows an escalation procedure that leaves no call unanswered or pending by immediately notifying the hierarchical supervisor of a support officer whenever a call is kept in a pending.
Our services extend from 8/5 to 24/7 support, preventive maintenance or network operations.
All our support operations interventions and trouble tickets are recorded in an internal knowledgebase that will be soon made accessible to our customers.
To find out more about our product offerings please contact us.
Operations & Support
Customer satisfaction and safe operation is
our main concern. Throughout many years
of customer support, we were able to
improve our internal procedures and work
flow in order to increase our quality of
service for our customers. That is what
built Data Consult’s image and reputation
throughout the Middle East and North Africa. 
