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 Our Method |
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The Data Consult operations team can be broken down into the following units:
- Account managers
- Presales consultants
- Customer support unit
- Implementation team
While all team members share a strong common base in networking and telecommunications, experts are organized around our main poles of competencies:
- Wireless Telecommunications
- Security systems
- Voice technologies
- Network management systems
- Systems and development
We have three channels of communication with our customers:
- Customer Presales approach
- Customer Technical Support Escalation procedure
- Project Management
All three channels are governed by standardized processes that rule:
- The interaction between each unit
- The documentation and the creation of the deliverables
- Historical logging and reporting
- The customer notification process
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Our Method
