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 FAQ |
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| Documentation |
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| Glossary |
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 Customer Login |
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 FAQ |
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| - How to get technical support from Data Consult? |
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| - What support contracts does Data Consult provide? |
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| - What if I have a new project? |
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| - How can I submit my application for a job or training? |
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| - My router is not responding, what can I do? |
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| - How can I get documentation on a product bought from Data Consult? |
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| - How can I get a presentation or a demo on a new product or technology? |
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| - How can I assist to a demonstration on the Cisco IP Telephony solution? |
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| - How to get technical support from Data Consult? |
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| Data Consult has a dedicated team for the support issues. This team is made of certified engineers and technicians bound with a support escalation procedure. There are currently three channels for submitting a technical support request: -You can either call +961 (1) 380378 (ext 515) -Submit your request through the website feedback form. -Or submit your request via email to support@dataconsult.com.lb |
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| - What support contracts does Data Consult provide? |
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| Data Consult technical support programs are flexible. We provide: -Standard based 8 by 5/24 by 7. -Tailor based contracts up to the customer needs. Contact your account manager for more details. |
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| - What if I have a new project? |
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| You have to get in contact with your account manager if you have one. Otherwise, you can do one of the following: -You can either call +961 (1) 380378 -Submit your request through the website feedback form. -Or submit your request via email to sales@dataconsult.com.lb |
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| - How can I submit my application for a job or training? |
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| You have to fill and submit an application online, jut browse to About Us-> Job or Training opportunities. |
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| - My router is not responding, what can I do? |
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| Before changing its configuration or resetting your router, try to get access to its console and save the following information: -show version -show stacks -show processes cpu -show processes memory -show tech-support Once you have acquired the above information, forward them to your customer support representative. |
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| - How can I get documentation on a product bought from Data Consult? |
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| You can either browse through our supplier’s website by using the links provided in the Documentation section or send your request to support@dataconsult.com.lb |
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| - How can I get a presentation or a demo on a new product or technology? |
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| Contact your account manager who will put you in contact with the appropriate team. |
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| - How can I assist to a demonstration on the Cisco IP Telephony solution? |
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| Contact your account manager. He will organize a demonstration session in the Data Consult premises, where a full IPT setup is operating live. |
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| © Copyrights 2005 Data Consult SAL. All Rights Reserved. |